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Customer Billing Specialist

MMC is seeking to identify candidates that meet the following:
Please note that due to the high volume of response to our postings only those that meet the below requirements will be contacted.
High Overview:
o Job Title: Customer Billing Specialist
o Start Date: Immediately
o Location: Louisville, TN
o Rate of Pay: $10-13 (based on experience)
o Type: Long term contract
Job Details:
The Customer Billing Specialist owns assigned customer billing accounts so that all aspects of outstanding balances and future credit worthiness are proactively managed; expedites account adjustments and customer payments; researches and analyzes customer claims and determines refund eligibility; interacts and follows up with customers on sensitive collections issues.
Responsibilities:
o Perform ten day follow up calls on assigned accounts
o Perform collection calls on accounts in conformance with account guidelines
o Perform adjustments as required on assigned accounts in compliance with adjustment policy
o Properly use tools to expedite dispute resolution on assigned accounts
o Prepare refund documentation as required
o Perform bill reprints upon guest request
o Respond promptly to inbound customer and hotel communications via email and voice mail
o Perform area administrative duties as required
o Process AR statements, follow-up letters, and dunning letters
o Aid in the identification of collection targets
o Perform receivable inquiries
o Properly use business process software to support collection duties
o Research and analyze billing and collections questions and disputes
Requirements:
o Experience with phone work such as collections / csc / sales
o Use of Microsoft office & ability to type
Our mission at MMC Strategic Staffing is to provide leading staffing solutions to our employees and clients; creating career opportunities for job seekers while enhancing our clients' workforce, efficiency and profitability.
As one of the most trusted names in enterprise staffing, MMC delivers staffing solutions to Fortune 500 & 1000 companies, large system integrators and government agencies nationwide.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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