Customer Billing Specialist

Customer Billing Specialist
Louisville, TN 37777
Pay: $13.87
Hours: Monday- Friday 8am-5pm
The Customer Billing Specialist owns assigned customer billing accounts so that all aspects of outstanding balances and future credit worthiness are proactively managed; expedites account adjustments and customer payments; researches and analyzes customer claims and determines refund eligibility; interacts and follows up with customers on sensitive collections issues.

o Perform ten day follow up calls on assigned accounts
o Perform collection calls on accounts in conformance with account guidelines
o Perform adjustments, as required on assigned accounts in compliance with adjustment policy
o Properly use tools to expedite dispute resolution on assigned accounts
o Prepare refund documentation as required
o Perform bill reprints upon guest request
o Respond promptly to inbound customer and hotel communications via email and voice mail
o Perform area administrative duties as required
o Process AR statements, follow-up letters, and dunning letters
o Aid in the identification of collection targets
o Perform receivable inquiries
o Properly use business process software to support collection duties
o Research and analyze billing and collections questions and disputes
o Comply with SSC standards (Core Competencies and Shared Values) and GTOs
o Plan and organize work within a defined set of duties
o Stability Ability to build relationships
o Decision making
o Experience with phone work such as collections / csc / sales
o Use of Microsoft office & ability to type

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